Liberty Tax is a tax preparation company that offers in-person and online filing services. The company serves more than 2 million customers annually. Its services include filing returns and obtaining refund advances. It also offers a number of guarantees, including accuracy, a maximum refund guarantee, and audit assistance. Its guarantees vary depending on whether you file in-store or online.
Founded in 1997, LIBERTYTAX has more than 3,100 offices and online tax filing solutions through eSmart Tax, DIY Tax, and Liberty Online. Its franchise locations and nationwide network of seasonal tax professionals offer a range of personalized services to consumers. It also supports local communities through fundraising endeavors and serves as a national sponsor of charitable causes.
According to the complaint, Liberty Tax misleads consumers by advertising upfront cash payments with “no catch.” However, the company secretly increases prices for consumers who accept these upfront payments, resulting in overcharging thousands of DC consumers without their knowledge.
In addition to its in-person and online filing services, Liberty Tax also offers audit protection and free e-file. Its audit protection service includes representation from a tax professional during an IRS audit at no additional cost. Its free e-file option allows consumers to have their refunds directly deposited into their bank accounts. In addition, the company provides free tax forms and online chat support.
As the demand for comprehensive financial services rises, Liberty Tax is poised to capitalize on this trend. As a result, the company continues to invest in its infrastructure and provide new services that meet customers’ needs. As of 2018, the company’s total revenue was $340 million.
LIBERTYTAX online software offers a decent user experience for most filers. However, it lacks some features that are standard among premium tax filing services. The software doesn’t allow users to import W-2 and 1099 forms, which can make the process more time-consuming. It doesn’t support complex tax situations, such as rental property and trade income. It doesn’t offer a calculator to help estimate deductions.
It does, however, include a deluxe version of its software that allows users to import these documents. The deluxe version also includes an interview-based method to help identify deductions and credits. It also has a free amendment feature and a slew of support options, including phone, email, live chat, and drop-in visits to the closest Liberty Tax location.
The company has a good track record of providing high-quality services to consumers, but it has experienced some issues in the past. One of its most notable problems was with the handling of refunds. In 2021, the government alleged that Liberty Tax filed false and fraudulent returns on behalf of its customers in order to claim over $28 billion in federal refunds. The company settled this claim for an undisclosed amount in 2023.
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